Last updated: December 2025
1. Quick Summary
If you are charged and believe it was a mistake, contact us within 7 days of the charge at admin@pursuitbot.com with your account email and invoice details. We'll review and, if eligible, process a refund.
2. Subscription Cancellation
You can cancel your subscription at any time from your Subscription Settings. When you cancel:
- Your subscription will remain active until the end of your current billing period
- You won't be charged again after cancellation
- You'll retain access to all features until your subscription expires
- After expiration, you'll be moved to the Free plan
3. Refund Eligibility
We may issue refunds in the following cases:
- Accidental or duplicate charges
- Technical issues preventing service access
- Charges after a cancellation request was submitted
- First-time subscription charges within 7 days (case-by-case basis)
Note: Refunds are not automatically granted and are reviewed on a case-by-case basis.
4. How to Request a Refund
To request a refund, please email us at: admin@pursuitbot.com
Please include the following information:
- Your account email address
- Invoice number or transaction ID
- Date of the charge
- Reason for the refund request
We aim to respond to all refund requests within 2-3 business days.
5. Free Trial
We offer a 14-day free trial for the Starter plan. During the trial:
- No payment information is required
- Full access to Starter plan features
- Cancel anytime before the trial ends
- Automatic downgrade to Free plan if not upgraded
6. Contact Us
If you have questions about this Refund Policy, please contact us at: admin@pursuitbot.com